Why Choose BOgear?
We are different here at BOgear. Although we are here to have fun, we also take our products and service seriously. We stand behind everything that we do as a company, including our products, service, and beliefs. We know we are doing a good thing, and here are six reasons why:
1. All products are covered by our Dirtification Guarantee
We believe in designing and manufacturing strong gear, built for daily use, abuse, and dirtification. We know our gear is good, which is why we offer our Dirtification Guarantee. In a nutshell, if any of our products break within twelve months of purchase, we'll repair or replace it. No questions asked.
Beyond this 12 month Dirtification period we happily still cover any issues if they arise from poor craftmanship or defects in materials. In this unlikely event we happily repair or replace at our discretion.
You can read the full Dirtification Guarantee here
2. We post the same day that you order
We know you are going to love your gear, which is why we cannot wait to get it into your hands. If you order before 1pm AEST, and we have the product in stock, we will post it the same day. Oh, and if your order is over $300, we express domestic ship for FREE!
For custom, made to order gear, we will contact you and let you know the process. We will let you know an ETA, as well as let you know when the gear has been cut, sewn, and most importantly, posted!
3. We give back to the community
We have created a BOgear Community Fund, and will match dollar for dollar donations you make to our fund. At the moment we are supporting Guide Dogs Queensland. We also are the carers of a Guide Dog Brood named Helen (yes, her puppies are damn cute!)
You can find more about these community beliefs here.
4. We design and manufacture in our 100% Green Energy powered Australian studio
We design and manufacture our gear right here in Brisbane, Australia. Because of this we can easily control quality, and quickly update our products when the latest version is designed! We also aim to be as environmentally friendly as possible, including running our entire design and manufacturing studio on 100% Green Energy.
5. We have an extensive range of customer reviews and video explanations
Still not 100% sure about what you want? Then check out our big base of customer reviews and opinions under the "reviews" tab on each product. While you are at it, make sure you also check out our video library which explains all our products in great detail. We even discuss the manufacturing process behind our products!
6. Customer service is important to us
We are here for any questions you may have. You can call us Monday to Friday, 8am to 5pm. When you do so, you have a 100% percent chance that the person on the other end either designed, cuts, or builds your bag for you! Needless to say, our staff are highly knowledgeable!
If you have comments rather than questions, rest assured we do listen to your feedback. We use this to upgrade our products and services to make them better; yes, we are always on a continuous hunt for improvement! So be part of the BOgear community and let us know what you think!
You can find our contact details here. We promise to reply!
You may have already noticed, but we are not like traditional businesses. We are here to have fun, but always do the right thing by you, the environment, and our community. So enjoy our gear, and drop us a line. We love to know what BOgear fans are up to!