We ship Australia wide, as well as Internationally.  All transactions are processed in Australian Dollars.

Postage

Postage is calculated automatically during the checkout phase once your address details have been entered.  Cost is calculated according to weight and destination. Regardless of where you are, or where we are shipping to, once you place an order through this website you will receive a confirmation email from us. We will also email you again once your gear has been shipped.

We ship Australia wide via Australia Post Express, which means it is usually in your hands a day or two after we post it. If an order is received before 2pm, and the product is in stock, we will post the same day as you order. This means you should allow between 1-4 business days for your gear to arrive.

For larger orders we ship via Courier. We will let you know if we are shipping via Courier, and will also provide you with a tracking number. Delivery time is dependent on location, however usually takes between 2-6 business days.

For International orders we also ship via Australia Post. International postage usually takes between 7-10 business days. Please do not hate us for this, but there may be delays beyond our control once the parcel enters your country, such as from customs. 

If you have any questions about your shipping, please do not hesitate to contact us at bocrew@bogear.com.au

Returns

Made a mistake? Ordered the wrong thing? Changed your mind? Not a problem! Contact us at bocrew@bogear.com.au

We know mistakes happen, which is why we are more than willing to cancel, replace, or provide a full refund for your order. All we ask is that you pay for the return of the gear. Make sure you include a note inside the parcel with your name and contact details, or a copy of your receipt. Once the gear is back in our hands we will check it over to make sure it is in good condition, as well as contact you to discuss what you would like to do.

Any refund we issue will include the cost of original delivery to you, but not the cost of you returning the gear to us.

If you have any questions or concerns, please don't hesitate to contact us here.